@GSH50 The answer to that question, depends on whether you've tried using the webcam with alternate applications such as skype, youcam or cyberlink, etc...and continues to have similar issues? If yes, it could be the bandwidth or the webcam itself, troubleshooting would be in order.
However, if its an issue limited to Zoom, I would suggest you contact Zoom support for further assistance, here's the best way to check: Click here
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