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‎07-07-2019 05:04 AM

HP Recommended
Product: Notebook 14sdkoo19au
Operating System: Microsoft Windows 10 (32-bit)

I am trying to install anti-virus software on y laptop. I keep getting the we" can't download a file check internet connection " messages even though I 'd spoken to spoke to my provider only half an hour earlier about another problem with this device and was told my internet connection is fine. I have no problem opening up browsers either.  I have a very old wall socket and all my electronics have to go through a powerboard.  Nothing can be plugged directly into the wall. Any suggestions? 

1 REPLY 1

‎07-09-2019 05:23 PM

HP Recommended

@confused557

 

Are you able to browse the Internet on your Notebook?

 

If Internet is working fine on the Notebook and if the issue is only with installing that particular Anti-virus Software, I suggest you contact the Antivirus Manufacturer

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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