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confused557
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Message 1 of 2
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check your internet connection on laptop

Notebook 14sdkoo19au
Microsoft Windows 10 (32-bit)

I am trying to install anti-virus software on y laptop. I keep getting the we" can't download a file check internet connection " messages even though I 'd spoken to spoke to my provider only half an hour earlier about another problem with this device and was told my internet connection is fine. I have no problem opening up browsers either.  I have a very old wall socket and all my electronics have to go through a powerboard.  Nothing can be plugged directly into the wall. Any suggestions? 

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Message 2 of 2
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HP Recommended

check your internet connection on laptop

@confused557

 

Are you able to browse the Internet on your Notebook?

 

If Internet is working fine on the Notebook and if the issue is only with installing that particular Anti-virus Software, I suggest you contact the Antivirus Manufacturer

 

Thank you 😊


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KrazyToad
I Am An HP Employee

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