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HP Recommended

check your internet connection on laptop

Notebook 14sdkoo19au
Microsoft Windows 10 (32-bit)

I am trying to install anti-virus software on y laptop. I keep getting the we" can't download a file check internet connection " messages even though I 'd spoken to spoke to my provider only half an hour earlier about another problem with this device and was told my internet connection is fine. I have no problem opening up browsers either.  I have a very old wall socket and all my electronics have to go through a powerboard.  Nothing can be plugged directly into the wall. Any suggestions? 

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

check your internet connection on laptop



Are you able to browse the Internet on your Notebook?


If Internet is working fine on the Notebook and if the issue is only with installing that particular Anti-virus Software, I suggest you contact the Antivirus Manufacturer


Thank you 😊

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