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- does this file work ??

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03-13-2023 09:02 PM
The story is long and lengthy but here is where I am now...
I need to load this Bios\Firmware update to a Bootable USB stick.
The 17-BY4000 has no operating system loaded so the stick needs to be setup on another machine.
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laptop-pc-17-by4000/35911555/swItemId/...
I've tried to open this file on 3 different computers with 3 different OS's and the file fails to open with
an "Appcrash" error.
The computers are clean of viruses and the file systems are all in order after running SFC.
I've tried opening this file in Safe Mode but it still fails to open and load.
Another file in the same folder that's not for my machine (of course) opens and loads to the stick as it should.
Can anyone help confirm that this file is good and working ?
Thank you for any help or ideas,
Nine Wire
03-16-2023 10:27 PM
Hi @Sp0iler
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please share the details listed below:
- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee