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‎02-06-2021 09:46 AM

HP Recommended
Product: Pavilion Gaming - dk0051wn
Operating System: Microsoft Windows 10 (64-bit)

I have both the invoice from HP dated Nov. 22, 2020, and the "information about your new HP care pack" dated Nov. 24, 2020 as emails.  I paid $63.99 for this 1 year extended warranty, 2+ month of which have now lapsed. I still haven't received the care pack.  How do I get it? I have tried every way I can think of to contact HP directly.  I actually have received messages back that my messages have been deleted due to content! I wasn't swearing; I wasn't even using horrible language. I was just inquiring how to get the Care Pack I purchased!  Please help!

1 REPLY 1

‎02-09-2021 10:39 AM

HP Recommended

@Maxn-Loki2

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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