finger print driver for os windos 10 64

[biiibo5]

my finger print does not working on os windows 10

[Elohi_NR]

Hi @biiibo5,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you made any changes to your hardware or OS?

Meanwhile,  perform the steps from this document and see how it goes.  

Hope this helps! Keep me posted for further assistance.
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[biiibo5]

Dear Elohi_NR

i had windows 8.1 as an operating system and after i installed windows 10 pro my fingerprint scanner doesn't work .. every time i go to setup hello fingerprint it keeps telling me sorry something went wrong .. and when i go to hp driver to download the last driver there is no driver for windows 10 just windows 7&8 in choices .. how can i fix that ?

[Elohi_NR]

Hi @biiibo5,

I am afraid, there are no drivers available for windows 10, as your unit seems not compatible.

For further information, I recommend you contact phone support and see if there are any alternatives.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!