• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY Notebook - 15-k211ne
Microsoft Windows 10 (64-bit)

my finger print does not working on os windows 10

3 REPLIES 3
HP Recommended

Hi @biiibo5,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Have you made any changes to your hardware or OS?

 

Meanwhile,  perform the steps from this document and see how it goes.  

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Dear Elohi_NR

i had windows 8.1 as an operating system and after i installed windows 10 pro my fingerprint scanner doesn't work .. every time i go to setup hello fingerprint it keeps telling me sorry something went wrong .. and when i go to hp driver to download the last driver there is no driver for windows 10 just windows 7&8 in choices .. how can i fix that ?

HP Recommended

Hi @biiibo5,

 

I am afraid, there are no drivers available for windows 10, as your unit seems not compatible.

 

For further information, I recommend you contact phone support and see if there are any alternatives.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.