• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-26-2026 12:18 PM

HP Recommended

after software update my fingure print scanner not working

Category:
Reply
1 REPLY 1

‎09-27-2026 08:42 AM

HP Recommended

Hi @sudipsingha,

 

Welcome to the HP Support Community!

 

I understand that the fingerprint scanner stopped working after a software update.

 

Meanwhile, please provide your HP model/product number and the Windows version/build so we can check the appropriate driver.

Please try the following:

  1. Open Device Manager.
  2. Expand biometric devices.
  3. Check whether the fingerprint reader is listed.
  4. If it is listed, right-click it and select Update driver.
  5. If that does not help, select Uninstall device, restart the computer, and allow Windows to reinstall the driver.
  6. Then go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and check whether you can set up the fingerprint again.

Let me know how it goes.

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->