Solved: Re: fragmentation stays at 77% and will not optimize - HP Support Community

ron3033 · ‎10-26-2016

Hi
HP Laptop 240 2000ca, win 10 update from win 7. The system hard drive stays at 77% fragmented and when analyzed it moves to 100%, then when I optimize it runs a very few seconds and stays at 77% fragmented and says it needs optimization. Photo attached I hope. Computers seems to be slow and freezing.

What is wrong with this thing?
Thanks ron3033

IT_WinSec · ‎10-29-2016

@ron3033 wrote:
I will give the suggestions a try. I think I will keep Eset, I find it catches stuff better than windows defender, and photo shop as I use it.

I am not sure if my photo of the Upgrade for AMD Catalyst Suite......1 st photo I believe... would that be okay or not okay to install?

What does java do exactly? If i need I will update it.

Thank you, I know those were long files to read through, much appreciated.
ron3033

Hi,

You are welcome - my pleasure.

I agree with you re. ESET - it does find more than Windows Defender - the suggestion was just to try to see if you will gain any performance improvement.

Re. Java - probably it installed long time ago for some website.

End users use Java if some specific website is written so that it requires your Java plugin to work.

If you are not sure if you need it - just remove it. If some web site does not work and requires Java, you will get notified somehow by the site. More info:

>> https://www.java.com/en/download/faq/whatis_java.xml

>> http://softwareengineering.stackexchange.com/questions/102090/why-isnt-java-used-for-modern-web-appl...

In all cases, your version of Java is extremely old and this is huge security risk - it needs to be removed or updated.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

IT_WinSec · ‎10-28-2016

Hello,

Welcome back to the HP Support forum. 🙂

This "SYSTEM" partition is not your main Windows partition and it is normal to see what you see now. This system partition should not be touched/interfered with.

Your main HDD partition - C:\ where your Windows is, is only 2% fragmented which is below the 6% threshold for immediate defrag.

Your PC is a bit old one. It does not officially support Windows 10 and is designed to run Windows 7.

I am afraid you should not expect the best-in-class performance also due to the fact that the PC has AMD processor (1.6 Ghz) and HDD 5400 RPM, also old models.

If you feel your PC is slow, here are some things you may try >> https://support.hp.com/us-en/document/c05207140

I need to know what software is installed on your machine and what runs with it.

Download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

Save and run the exe file.

1) Click on "Do a scan and save log file" button

After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere

The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.

2) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section".

Choose "Open Uninstall Manager" button. Choose "Save list" button and specify where you would like to save this log. When you press Save button a notepad will open with the contents of that file.

Copy and paste all the info and place it your next reply

You can now close HiJackThis and delete it.

I will analyze the information and will guide you for next possible recommendations.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

ron3033 · ‎10-28-2016

Hello Thank you I will start the things you suggest. I know the lap top is old, and I had wanted to replace it but this year tapped me out... 3 large unexpected emergency expenses really dented my pension.

By the way this appears every few days, as it did today.. I will attach a photo and start the micro hijack and send in next post.

Thank you, much appreciated.

ron3033

ron3033 · ‎10-28-2016

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 8:46:20 AM, on 10/28/2016
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.14393.0000)

Boot mode: Normal

Running processes:
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\Marsha\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll (file missing)
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Marsha\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [Epson Stylus NX420(Network)] C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_IATIGCA.EXE /FU "C:\WINDOWS\TEMP\E_S6A.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [ISUSPM Startup] C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe -startup
O4 - HKUS\S-1-5-18\..\Run: [EPSON2E895D (Epson Stylus NX420)] C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_IATIGCA.EXE /FU "C:\WINDOWS\TEMP\E_S4A32.tmp" /EF "HKCU" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [EPSON2E895D (Epson Stylus NX420)] C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_IATIGCA.EXE /FU "C:\WINDOWS\TEMP\E_S4A32.tmp" /EF "HKCU" (User 'Default user')
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe (file missing)
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe (file missing)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - https://h50203.www5.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Active File Monitor V8 (AdobeActiveFileMonitor8.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\WINDOWS\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: AMD Reservation Manager - Advanced Micro Devices - C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe
O23 - Service: HP Wireless Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @mqutil.dll,-6102 (MSMQ) - Unknown owner - C:\WINDOWS\system32\mqsvc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 11056 bytes

ron3033 · ‎10-28-2016

Adobe Flash Player 23 NPAPI
Adobe Photoshop Elements 8.0
Adobe Reader X (10.1.16) MUI
Adobe Refresh Manager
Adobe Shockwave Player 11.5
Agatha Christie - Peril at End House
AMD Catalyst Control Center
Bejeweled 2 Deluxe
Blackhawk Striker 2
Blasterball 3
Bounce Symphony
Cake Mania
Catalyst Control Center - Branding
Catalyst Control Center - Branding
Chuzzle Deluxe
Cisco Connect
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Contrôle ActiveX Windows Live Mesh pour connexions à distance
CyberLink YouCam
CyberLink YouCam
D3DX10
Dora's World Adventure
Epson Event Manager
EPSON Scan
EpsonNet Print
EpsonNet Setup 3.3
ESU for Microsoft Windows 7
Farm Frenzy
FATE
Final Drive Nitro
Galerie de photos Windows Live
Hewlett-Packard ACLM.NET v1.2.2.3
HP Customer Experience Enhancements
HP Customer Experience Enhancements
HP Customer Experience Enhancements
HP Documentation
HP Game Console
HP Games
HP On Screen Display
HP Quick Launch
HP Setup
HP Setup Manager
HP Software Framework
HP Support Solutions Framework
Java(TM) 6 Update 35
Junk Mail filter update
Malwarebytes Anti-Malware version 2.2.1.1043
Mesh Runtime
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office Starter 2010 - English
Microsoft PowerPoint Viewer
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
MSVCRT
MSVCRT_amd64
Mystery P.I. - The London Caper
Penguins!
Plants vs. Zombies
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
Realtek PCIE Card Reader
REALTEK Wireless LAN Driver
Recovery Manager
Virtual Villagers 4 - The Tree of Life
VLC media player

WordPerfect Office 12
World Cup Cricket 20-20
Zuma Deluxe

ron3033 · ‎10-28-2016

I had to delete anything out that had Windows Live or it would not send from the unistall manager list. I took screen shots to show you but it would not send either, but will try after this post. \thanks for the help and sorry about the loing read.

ron3033

ron3033 · ‎10-28-2016

sorry can,t find where to delete high jack this program, I closed it .......... and can't send paint of windows live as it gets blocked.

ron3033

ron3033 · ‎10-28-2016

ron3033 · ‎10-28-2016

rename file worked for what i could not send

IT_WinSec · ‎10-28-2016

Hi,

As I wrote there is not very much that can be done to improve the performce.

- you can try to uninstall ESET to see if this will bring back some performance and if this will improve. Although it is generally light and fast AV, for a PC that old and with these specs I would try to run built-in Windows Defender.

- The JAVA version you have is extremely old and it is huge security risk - you are strongly advised to uninstall it.

If you need JAVA, please install a new latest version from www.java.com

If not, just do not install it again

- Adobe's Photoshop is somewhat heavier software for a PC that old and with these specs.

- You may want to uninstall these apps if you find you do not use them:

HP Customer Experience Enhancements
HP Documentation
HP Game Console
HP Games
HP On Screen Display

- After all of the above, you can see if you want to disable some programs from starting up with Windows. Here is how >> http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

- You can use a program from Piriform (CCleaner) to remove unwanted and unnecessary temporary files www.piriform.com

- You may want to check if Windows Update has installed all updates so that it does not install updates all the time.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

fragmentation stays at 77% and will not optimize

Create an account on the HP Community to personalize your profile and ask a question