hP Envy 360 WiFi Driver is gone

[Heat55]

I got a weird blue screen of death and managed to recover my laptop. It is an hP Envy 360 Laptop 15t-fe000. OS is Windows 11, Version 24H2. Once recovered, my wifi driver has disappeared.  I went to Advanced Network Settings, Hardware and Connection Properties. The status states WiFi, Realtek 8852CE WiFi 6E PCI-E NIC, Status - Not Present, Connectivity - Disconnected. I went to the hP website and found the driver to try to reinstall, sp153227.exe. I downloaded it to a folder on my C drive, SWSETUP. I have tried to install either from the folder itself or opening Device Manager and selecting adding a driver to my network adapter. Using same folder to try to download. This is what it says after it does not download. When I try to go find the driver to connect to the internet wirelessly, it still is not installed. Please! How can I get this driver back on my laptop?

[VikramTheGreat · Accepted solution]

Hi @Heat55,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that after a blue screen recovery, your Realtek 8852CE WiFi 6E driver is showing as “Not Present” in HP Envy x360 15t-fe000 Windows 11 24H2. Even though you downloaded the correct driver (sp153227.exe) and tried installing it, the system still doesn’t recognize the WiFi adapter.

Step-by-Step Fix:

1. Fully Uninstall the Existing Driver

• Open Device Manager.
• Expand Network Adapters.
• If you see Realtek 8852CE (even greyed out), right-click and choose Uninstall device.
• Check “Delete the driver software for this device” if prompted.
• Restart your PC.

2. Install the Correct Driver

• Download the latest Realtek 8852CE driver directly from HP: 👉 HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 RCTO Base Model Software and Driver Downloads | HP... 
• Look for the Realtek Wireless LAN Driver (usually listed under “Driver-Network”).
• Run the installer as Administrator (right-click > Run as administrator).

3. Check BIOS Settings

• Restart your laptop and press Esc > F10 to enter BIOS.
• Look for Wireless LAN or Internal Network Adapter and ensure it’s enabled.
• Save and exit.

4. Reset Network Settings

• Go to Settings > Network & Internet > Advanced network settings > Network reset.
• Click Reset now and restart your PC.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Heat55]

Thank you so much for the assist! I appreciate you!

[VikramTheGreat]

Hi @Heat55,

I am glad that I was able to help. If you require any assistance in the future, please do keep us posted.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat