hP Envy 360 WiFi Driver is gone

[Heat55]

I got a weird blue screen of death and managed to recover my laptop. It is an hP Envy 360 Laptop 15t-fe000. OS is Windows 11, Version 24H2. Once recovered, my wifi driver has disappeared.  I went to Advanced Network Settings, Hardware and Connection Properties. The status states WiFi, Realtek 8852CE WiFi 6E PCI-E NIC, Status - Not Present, Connectivity - Disconnected. I went to the hP website and found the driver to try to reinstall, sp153227.exe. I downloaded it to a folder on my C drive, SWSETUP. I have tried to install either from the folder itself or opening Device Manager and selecting adding a driver to my network adapter. Using same folder to try to download. This is what it says after it does not download. When I try to go find the driver to connect to the internet wirelessly, it still is not installed. Please! How can I get this driver back on my laptop?

[VikramTheGreat]

Hi @Heat55,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that after a blue screen recovery, your Realtek 8852CE WiFi 6E driver is showing as “Not Present” in HP Envy x360 15t-fe000 Windows 11 24H2. Even though you downloaded the correct driver (sp153227.exe) and tried installing it, the system still doesn’t recognize the WiFi adapter.

Step-by-Step Fix:

1. Fully Uninstall the Existing Driver

• Open Device Manager.
• Expand Network Adapters.
• If you see Realtek 8852CE (even greyed out), right-click and choose Uninstall device.
• Check “Delete the driver software for this device” if prompted.
• Restart your PC.

2. Install the Correct Driver

• Download the latest Realtek 8852CE driver directly from HP: 👉 HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 RCTO Base Model Software and Driver Downloads | HP... 
• Look for the Realtek Wireless LAN Driver (usually listed under “Driver-Network”).
• Run the installer as Administrator (right-click > Run as administrator).

3. Check BIOS Settings

• Restart your laptop and press Esc > F10 to enter BIOS.
• Look for Wireless LAN or Internal Network Adapter and ensure it’s enabled.
• Save and exit.

4. Reset Network Settings

• Go to Settings > Network & Internet > Advanced network settings > Network reset.
• Click Reset now and restart your PC.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support