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Microsoft Windows 11

I got a weird blue screen of death and managed to recover my laptop. It is an hP Envy 360 Laptop 15t-fe000. OS is Windows 11, Version 24H2. Once recovered, my wifi driver has disappeared.  I went to Advanced Network Settings, Hardware and Connection Properties. The status states WiFi, Realtek 8852CE WiFi 6E PCI-E NIC, Status - Not Present, Connectivity - Disconnected. I went to the hP website and found the driver to try to reinstall, sp153227.exe. I downloaded it to a folder on my C drive, SWSETUP. I have tried to install either from the folder itself or opening Device Manager and selecting adding a driver to my network adapter. Using same folder to try to download. This is what it says after it does not download. When I try to go find the driver to connect to the internet wirelessly, it still is not installed. Please! How can I get this driver back on my laptop?

Screenshot (69).png

1 REPLY 1
HP Recommended

Hi @Heat55,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that after a blue screen recovery, your Realtek 8852CE WiFi 6E driver is showing as “Not Present” in HP Envy x360 15t-fe000 Windows 11 24H2. Even though you downloaded the correct driver (sp153227.exe) and tried installing it, the system still doesn’t recognize the WiFi adapter.

Step-by-Step Fix:

1. Fully Uninstall the Existing Driver

  • Open Device Manager.
  • Expand Network Adapters.
  • If you see Realtek 8852CE (even greyed out), right-click and choose Uninstall device.
  • Check “Delete the driver software for this device” if prompted.
  • Restart your PC.


2. Install the Correct Driver


3. Check BIOS Settings

  • Restart your laptop and press Esc > F10 to enter BIOS.
  • Look for Wireless LAN or Internal Network Adapter and ensure it’s enabled.
  • Save and exit.


4. Reset Network Settings

  • Go to Settings > Network & Internet > Advanced network settings > Network reset.
  • Click Reset now and restart your PC.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.