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‎02-19-2022 01:31 AM

HP Recommended

I had the same issue on EliteBook 820 G3 and reverted to version 8.10.14.1 of HP- LAN/WLAN/WWAN Switching and Hot Key Service driver as described in posting by Resistencia on 01-01-2022. If there will be no futher post from me, assume it has fixed my problem.

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‎02-19-2022 07:38 AM

HP Recommended

It doesn't work for me...

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‎02-21-2022 09:15 AM

HP Recommended

I have the same problem on ZBook 15 G3 running Win 10. CPU at 100% and 64GB ram used up. I've rolled back the driver.

HP  -- where are you?

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‎03-08-2022 01:57 PM

HP Recommended

Hi Resistencia,

Could a bad memory card cause the HP Hotkey UWP Service to consume ones ram and not the other way around?

I ran a check on my ram and one of four 32GB cards is coming up bad.

Thanks!

 

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‎03-08-2022 02:08 PM

HP Recommended

Hi @DTEKSW 

 

no, it would just have less memory available, plus if a memory is corrupted it should receive an error.

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‎04-14-2022 12:51 AM

HP Recommended

Strange why nobody from HP read these discutions. I write here after 4 months when somebody found fix to rollback to previous version, and problem have, i think, another 5 months before. 

So after 9 months HP still cannot fix this issue ... I have HP Zbook G7 and a lot of problems regarding strange resources consumption, CPU overheating, .... a lot of discutions with HP support and nothing...

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‎04-14-2022 08:44 AM

HP Recommended

Hello everyone,

 

HP already has a fix for this issue, please download the fix at the following link and follow the directions.

 

Update HP Hotkey UWP Service

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
4 people found this reply helpful
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‎04-14-2022 11:25 AM

HP Recommended

I don't see that HP Hotkey UWP update on the software/driver update page for my Zbook 15 G5. Is my model supported by that update? Would like to hear from others to verify that it's truly fixed. 

 

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‎04-14-2022 11:41 AM

HP Recommended

it is not in the list but most probably it is compatible with your la[top, try to update and if necessary revert the driver if it does not work.

 

https://ftp.ext.hp.com/pub/softpaq/sp139001-139500/sp139275.cva

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎04-14-2022 02:18 PM

HP Recommended

The server does not have the software. I got a not found error. Could they please check the link there? It is eating up my memory of 48 GB and crashed my programs.

celilgunes_0-1649967453234.png

 

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