intel serial IO driver update notification

[lorne3]

i just installed the w10 anniversary update

hp support assistant is cautioning i need to install: intel serial IO driver [version 30.63.1519.07]

it fails to install

i see i currently have version 30.63.1610.8 [maybe it was installed with the W10 update.

hopefully HP will update it's data so i can get rid of that distracting warning symbol in the task bar.

[SDF15]

Hello @lorne3,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I read your post about the issue with the HP Support Assistant, and wanted to assist you!  I understand that the tool is warning to to update a driver, that is already updated.

You can try reviewing the following document, to change the settings in the HP Support Assistant, to hide alerts:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great weekend!

[lorne3]

Yes, that hides the issue, but doesn't fix the fact that :

1. The hp support site is showing a driver that is no longer the most current 

AND

2. The support system says i have a driver needing updating when in fact i have installed a newer version!

[SDF15 · Accepted solution]

Hello @lorne3,

Thank you for the quick reply!

Seeing how the updated came out only a few days ago, you may consider allowing some time for the program to update accordingly.  If you believe that the program is not working as it should, you can try uninstalling and reinstalling the HP Support Assistant.  You can use this document to help you, if needed: HP PCs - Troubleshooting HP Support Assistant (Windows 10)

I hope this helps.

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Regards!

[lorne3]

Re. most current drivers on support site: Ok, but you must have received a lot of inquiries needlessly if this issue arose due to the Windows 10 Anniversary Update.

Re. Support assistant advising to update a driver based only on the version number being different between my computer and the website is just wrong. The  logarithm should prioritize by version number.

[lorne3]

Would you also advise on the item below which as not yet received a response.

intel dynamic platform and thermal framework event 256

Options

‎08-04-2016 10:16 AM

Product Name: Envy x360

Operating System: Microsoft Windows 10 (64-bit)

the item below keeps appeating in the event log

the driver referred to below IS the most current in the HP drivers

i have uninstalled and reinstalled driver with NO change in error logging

Any advice?

Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version:  8.1.10605.221
DPTF Build Date:  Oct 23 2015 12:24:15
Source File:  ..\..\..\Sources\Manager\WIDomainPowerControlCapabilityChanged.cpp @ line 63
Executing Function:  WIDomainPowerControlCapabilityChanged::execute
Message:  Unhandled exception caught during execution of work item
Framework Event:  DomainPowerControlCapabilityChanged [19]
Participant:  TCPU [1]
Policy:  Passive Policy 2 [2]
Exception Function:  Policy::executeDomainPowerControlCapabilityChanged
Exception Text: 
Could not find client in directory.

log name: application

source: DPTF

event ID: 256

level: error

[SDF15]

Hello @lorne3,

Try uninstalling the driver, then restart the notebook.  If you are still having an issue after that, then try restoring the BIOS, using the following document: 

HP Notebook PCs - Restoring the BIOS

Regards!

[lorne3]

Reinstall Bios and uninstal/reinstal changed nothing

I have read there are a lot of conflict problems with the Intel Dynamic Thermal Platform

Can you assure me that there is MS or HP software that is controlling the fan, or if in fact the error message is meaningless and the Intel program is in fact operating?

[SDF15]

Hello @lorne3,

I do not, and have not been able to find much information on the error message, so I am unable to assure any information. To my knowledge, the fan is controlled by the BIOS, unless you are using a 3rd party program in the Operating System.  Is the error message causing any other issues to the notebook?  If not, then it should be fine.  However, you may consider setting up a restore point, if you are not sure.

Regards!

[lorne3]

Well, if the BIOS is controlling the fan, then i should have no problems.

Intel's DPTF errors out at some point but I'm not sure where, it could actually be activated but failed in some routine after activation. I know this driver is installed by the OEM (not Intel) for many Intel chip sets and causes no end of confusion for purchasers of HP, Dell, Asus etc.

Is there some diagnostic to run to see if "some" driver is powering the fan?