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‎08-05-2016 01:53 PM

HP Recommended

Hello @lorne3,

 

As previously stated, the fan should be controlled by the BIOS.  One of the main functions of the BIOS is to monitor the temperature and adjust the operating conditions.  I am not aware of any diagnostics that would test if there are drivers doing the same.

 

Regards!

SDF15
I work on behalf of HP

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‎09-05-2016 02:09 PM

HP Recommended

it is a month later and hp still shows 30.63.1519.07 and i have hidden the update advise AGAIN. computer has intalled 30.63.1610.8

grrrrrrrrrrrr

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‎09-14-2016 03:21 PM

HP Recommended

Hello, I just received that notification in my HP Support Assistant. I also have updated to the W10 Anniversary update last week and we also have the same laptop. I would like to ask how did you know that you were on the version 30.63.1610.8 ? And I'm just wondering if you updated? Or have you found the solution to the problem? Thank you so much.

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‎09-14-2016 04:48 PM

HP Recommended

I tried to install the hp assistant update and it would NOT install so i checked driver versions and saw the conflict. When i originally brought up the issue, hp told me it had just been a few days since the W10 Anniversary update so give them some time. Now we are say 1 and 1/2 months later and this is still not fixed. When the assistant says to update the driver i just keep marking it to advise me again in 30 days.  Pretty lame HP!

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‎09-14-2016 05:09 PM

HP Recommended

I contacted the HP Chat Support and asked them about the issue. They answered my questions and explained it to me so I won't worry. They said my laptop was fine. They even said that the w10 anniversary updates doesn't have anything to do with the drivers. And I saw that we didn't have the same driver versions... I think you should try that contacting them through that so you can clear yourself from this problem.

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‎09-15-2016 05:43 AM

HP Recommended

but if not from the W10 anniversary update, then where did these new drivers come from. is it HPs advise to delete the one currently installed and reinstall the ones on their website [with older version numbers]????

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‎10-30-2017 07:38 PM

HP Recommended

I have installed the latest release for Intel Serial IO Driver is 30.100.1633.03, why HP SUpport Assistant keep asking me to download previous version 30.63.1519.07 Rev.T?

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