When I purchased the laptop and it was very slow and I went to the HP maintenance center and there was no result I wanted the solution,four years and I didn't find any solution or I want to throw the laptop......I would advise my company and friends not to deal with HP because there is no solution to the problems
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.