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‎10-13-2019 02:37 PM

HP Recommended

So basically, I bought this second hand laptop(Star wars) and I want to know how to bring in all the software it includes from the beginning of star wars. The model number is 15-AN000NE. How can I get back to the original stuff we get. As from the guy who I bought it from didn't know much. Please help me out!!

1 person had the same question
1 REPLY 1

‎10-14-2019 12:35 PM

HP Recommended

@AK472001 

Sorry, but HP does not make that stuff available for download, so there is no site link I can provide that will enable you to get it.

 

What MIGHT work is something know as HP Recovery Media -- but you have to pay for that -- and since it might NOT contain the special stuff, my advice is for you to contact HP Customer Support directly before you buy it to confirm that it will do what you want it to do.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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