there is an issue with trusted platform module (tpm)

[cchico_16]

Hello everyone, hope you all are well.

So, after shutting down my PC one time, yesterday, randomly, I got the "there is an issue with trusted platform module (tpm)", and it randomly asked for the recovery key. [Just so you know, I never turned on BitLocker, I didn't even know it existed, so I'm kinda confused why and how this is on my PC, and I clicked windows+r and typed a command that lets you check BitLocker, and it said it wasn't even on the PC or something like that (super confused right now).

Whatever, moving on, I chose the option "N" (not a German keyboard) and then I had to reset my PIN.

I was able to turn on the PC, however, it keeps asking for the key everytime I turn it on, so, this time, I chose the option "Y" to clear the TPM, just like some people here suggested, and I clicked F1 right after, even though it wasn't asked (I don't know if this was a mistake or not). 

So, after doing this, the PC restarted, however, it's been around 40 minutes and it's still in the initial black loading screen, it's not restarting, and I don't know what to do. I guess my only option is gonna be to force a shutdown, but I'm scared the PC won't work. I'm probably gonna take the PC to the store I bought it, they will probably send it to HP, at least that's what this store usually does, just like they did with my mouse. (I'm from Portugal, if anyone is wondering) [the PC has a valid warranty until 2027]

I am probably not buying HP products again.

Another problem I've had, is the one where a lot of the times I move or pick up my laptop when it's on, it either shuts down, or screen goes black for a few seconds. (This is really annoying). I've even had a really weird static screen with vivid colors, and the PC made a really LOUD noise, like it was gonna break (like a static noise) [had to force shutdown].

I hope anyone can help me here.

[Garp_senchau]

@cchico_16, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP laptop is asking for a power-up code or password and you don't have it, you can follow these steps to recover or bypass the issue:

Resetting Your Microsoft Account Password:

• If the password is for your Microsoft account, you can reset it using another device.
• Go to the Microsoft Recover your account page and follow the on-screen directions to reset your password.

BIOS Password Recovery:

• If the power-up code or password is for BIOS, you will need to reset or bypass it.
• You can try the following steps:
  • Shut down the laptop and remove any peripheral devices.
  • Disconnect all external devices and power cables.
  • Try removing the battery (if the battery is removable) and hold the power button for 15-20 seconds.
  • Reinsert the battery and try powering on the laptop.
• Also, you may refer to this guide: HP Notebook PCs - Recovering the BIOS (Basic Input Output System) | HP® Support

You can refer to this post by the community experts: Solved: HP BIOS ADMIN PASSWORD LOST - HP Support Community - 5873081

About Your Laptop Shutting Down / Static Noise

These symptoms (screen going black when moved, loud noise, colored static) could indicate a hardware issue, such as:

Please try the following:

HP Hardware Diagnostics

Power off the laptop.

Power it on and immediately press Esc repeatedly.

Press F2 to enter HP Hardware Diagnostics.

Run the System Test > Extensive Test.

Observe While Stationary

Use the laptop on a stable surface and avoid moving it. If symptoms don’t appear when stationary, this further suggests a hardware connection fault inside the device.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,