windows hello fingerprint doesn't work at all

[Mi7even]

hello everyone

my fingerprint sensor was working just fine , and then one day i needed to add another fingerprint , i opened the sign up settings , and when i try to add fingerprint the wizard (saying windows hello setup) flashes for a second and then disappears , when i try again same thing happens , i've been trying to figure out a solution for months and still nothing , i'm very disappointed , i don't want to reinstall the OS , and i want to use fingerprint again (since i've reset the already saved ones and now i can't use fingerprint at all) , please some one with experience in such problem help me , all help will be very appreciated .

[Chimney_83 · Accepted solution]

Greetings @Mi7even, 

Thanks for the post. 

I understand that you are looking to reconfigure the fingerprint reader on your notebook, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you updated all the drivers on your computer?

Recommend you open Settings from the Windows menu. 

Select Sign in options. 

Set a pin for the computer. 

Once you are set a pin you can configure the fingerprint reader. 

If the issue persists, install the fingerprint software from this link and use it to configure fingerprint reader again. 

Keep me posted. 

[Mi7even]

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@Chimney_83 wrote:

Greetings @Mi7even, 

Thanks for the post. 

I understand that you are looking to reconfigure the fingerprint reader on your notebook, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you updated all the drivers on your computer?

Recommend you open Settings from the Windows menu. 

Select Sign in options. 

Set a pin for the computer. 

Once you are set a pin you can configure the fingerprint reader. 

If the issue persists, install the fingerprint software from this link and use it to configure fingerprint reader again. 

Keep me posted. 

---

thanks for your reply , i've tried to add pin and nothing changed , i will try that link you gave me , hope that it will work , will reply when i test it .

[Mi7even]

---

@Chimney_83 wrote:

Greetings @Mi7even, 

Thanks for the post. 

I understand that you are looking to reconfigure the fingerprint reader on your notebook, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you updated all the drivers on your computer?

Recommend you open Settings from the Windows menu. 

Select Sign in options. 

Set a pin for the computer. 

Once you are set a pin you can configure the fingerprint reader. 

If the issue persists, install the fingerprint software from this link and use it to configure fingerprint reader again. 

Keep me posted. 

---

Solved now using Hp Simplepass from the link you gave to me upside .. so after i installed that software on the link , windows hello still wasn't working , but this app lets me put fingerprints without the need of windows hello , and now i can log on windows using fingerprints again , i can't think of a way to show my appreciation for real , big thank you for your help , this problem was killing me for long time ❤️

[Barachiel]

@Mi7even ,

Thank you for the update,

I appreciate your time and efforts,

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.