• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-16-2021 05:58 AM

HP Recommended

Hello! My laptop had preinstalled windows 10 when I bought it about 5 years ago. I did a format last year but did not use my original windows product key. Is there any way I can retrieve my original windows product key now? Microsoft site says in case of preinstalled windows contact manufacturer.

Category:
1 REPLY 1

‎08-16-2021 06:39 AM - edited ‎08-16-2021 06:40 AM

HP Recommended

Windows 10 is authorized using a digital key linked to the hardware signature.  Assuming this laptop has been connected to the internet and used in this manner, then the initial product key is still associated with this hardware signature.  You can use product key retrieval software but the product key is not necessary.  Unless there is some special reason to know the original  key, it is not needed for most things.  As stated, Windows 10 uses a digital key and does so by connecting thru the internet.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.