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‎05-14-2019 03:35 PM - edited ‎05-14-2019 03:36 PM

HP Recommended
Product: Envy 360 15-AR052
Operating System: Microsoft Windows 10 (64-bit)

Hi, i have just purchased a HP 1MR94AA Pen as i looked at the compatibility list for my HP ENVY 360 15-AR052 as the HP website says its compatible but i cannot download the app and the pen doesnt work.

 

I also found a list on Amazon saying this pen was compatible.

 

Any ideas anyone ?

Thanks in advance.

1 person had the same question
4 REPLIES 4

‎05-14-2019 04:03 PM

HP Recommended

@Ginno777 

 

Please try to download and install the following software:

 

   ftp://ftp.hp.com/pub/softpaq/sp80001-80500/sp80343.exe

 

Hope this helps after a reboot.

 

Regards

BH
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‎05-15-2019 12:16 AM

HP Recommended

Hi, how big is this donload as it seems to take ages then stops.

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‎05-17-2019 08:14 AM

HP Recommended

Any other help would be appreciated.

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‎08-16-2019 08:34 AM

HP Recommended

Thanks for the tip, however all this appears to do is enable the software to be installed.

 

The same app is available on the windows store (however, the store-app recognises that the 15-ar052 is not compatible).

 

I tried a Wacom Bamboo Ink (bluetooth linked) pen first & neither the HP Pen or the wacom works. Very disappointed.

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