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‎08-13-2021 10:46 PM

HP Recommended
Product: Envy Laptop, 13-ba
Operating System: Microsoft Windows 10 (64-bit)

New HP Envy 13.3 2021 laptop, 11th gen i7.  The laptop only has a USB C/Thunderbolt 3 connector/interface for Video.  using an USB-C to Displayport cable I'm trying to connect to an ASUS 28" 4K UHD monitor. Laptop does not detect any monitor and the monitor says "no signal".  Also tried connecting to a Samsung UHD monitor same result.  I connected my HP desktop to the ASUS with a Displayport to Displayport cable, ASUS monitor works great.  It's like the USB C - displayport is not working or enabled?   It could be the USB-C to Displayport cable but it's brand new high quality 8K rated cable.

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1 person had the same question
1 REPLY 1

‎08-13-2021 11:17 PM

HP Recommended

@Rick0309 

 

What is your Envy Laptop, 13-ba  ? Please use the following way to find out the model/product of your machine


               https://support.hp.com/us-en/document/c00033108


For security reason, please do NOT post its Serial number (s/n) on Internet.

 

Regards.

BH
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