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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎03-16-2024 12:54 PM

HP Recommended
Product: Hp elitebook 840 g3

My hp elitebook 840 g3 core i5 is not displaying anything. After pressing the power button, the keyboard lights flashes for a few seconds, and then only the power button and network button light up, but the screen remains blank. The device is charging and the fan is running fast but the display is blank.

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-16-2024 05:59 PM

HP Recommended

Here's a video from HP Support about diagnosing the issue of the laptop starting but having a black screen instead of any display:


https://www.youtube.com/watch?v=sj6kYmT7GLs



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

How to fix an HP Notebook that does not power on or hold a charge | HP Support
How to fix an HP Notebook that does not power on or hold a charge | HP Support
youtube.com/watch?v=sj6kYmT7GLs
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
1 person found this reply helpful
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1 REPLY 1

‎03-16-2024 05:59 PM

HP Recommended

Here's a video from HP Support about diagnosing the issue of the laptop starting but having a black screen instead of any display:


https://www.youtube.com/watch?v=sj6kYmT7GLs



I am a volunteer and I do not work for, nor represent, HP
How to fix an HP Notebook that does not power on or hold a charge | HP Support
How to fix an HP Notebook that does not power on or hold a charge | HP Support
youtube.com/watch?v=sj6kYmT7GLs
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
1 person found this reply helpful
Was this reply helpful? Yes No
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