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HP Recommended
HP ENVY x360 Convertible 15m-bq1xx
Microsoft Windows 10 (64-bit)

So I installed Radeon software adrenalin version, and I've not been happy so far, I noticed that when I open my AMD Radeon settings on my HP ENVY x360 Convertible 15m-bq1xx, whenever I click on gaming and then on gaming options, the app crashes, I also noticed that playing games for a while now causes my laptop to become unresponsive after a while, then I'd have to manually shut it down by holding the power button.  I just want to be able to download the original AMD Radeon settings for my laptop, with Radeon Vega Mobile Gfx 2.00GHz. I just want to know if I can be linked to download the original Radeon settings which came preinstalled on my laptop. or if anyone is using the same device as me, it'd be appreciated if they can send me the setup file on their own computer 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@darrnih Welcome to HP Forums Community!

I suggest you download the graphics card drivers from the HP website, look under revision history for old/original versions of the driver: Click here to access the same

If the issue persists, please make use of the HP recovery media to recovery the original driver,

And here's how you do it: Click here for details.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

1 REPLY 1
HP Recommended

@darrnih Welcome to HP Forums Community!

I suggest you download the graphics card drivers from the HP website, look under revision history for old/original versions of the driver: Click here to access the same

If the issue persists, please make use of the HP recovery media to recovery the original driver,

And here's how you do it: Click here for details.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.