Audio/video sync issues on Spectre x360

[SitcomAudience]

HP Spectre x360 Convertible 13t-aw100

Windows 10 Home 64 bit

Been having audio/video getting out of sync issues with my new Spectre x360. On Netflix, YouTubeTV, Hulu, Disney+ and CBS All Access, whether in Chrome, Firefox or Edge (YouTubeTV doesn't run in Edge) the video and audio will start out being in sync but after about 15-30 minutes, the audio will start to get in front of the video. The same issue happens in Zoom video conference! It happens when using the built-in display and happens when it's plugged into a monitor or TV with HDMI. 

There are many threads on the HP Community and the internet that I scoured and I have tried all the fixes (I've reinstalled audio and video drivers, changed audio driver to Microsoft, etc.) but nothing works.

I finally just reformatted to factory install and the issue persists. Help me please. 

[mullymt]

I have the same issue. Were you able to solve it?

[SitcomAudience]

No, I did not solve this problem. Since it is still happening after a complete factory reset with no other software installed I can only conclude that either the hardware is faulty or the drivers are bad. Which doesn't help narrow it down much. There are no newer drivers available that I can find. 

This is very frustrating and completely unacceptable. 

[mullymt]

I have found that, at least for Netflix, using the Windows app avoids the problem. It's still really a huge problem though. If you figure out a fix, please post it here. Thanks.

[Echo_Lake]

@SitcomAudience @mullymt

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Go to Windows Device Manager > Sound, video and game controllers section. In the list of audio device drivers, look for Realtek High-Definition Audio. ... Select Let me pick from a list of device drivers on my computer. You should see a window that says Select the device driver you want to install for this hardware.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jiyasoule3]

I'm facing the same audio and video sync issue in my device. I have [edit] some documents of HP that It will be fine automatic after 3 to 4  hours.

[Falling-Leaf]

I have the exact same problem. Hoping a solution can be found, it definitely seems to be something specific to this model.

[SitcomAudience]

@Falling-Leaf (I see you copied my post verbatim in your own thread so let me know if you get any responses.) 

I'm on Windows 10 Home and I recently used Windows Update to upgrade to Version 2004. This upgrade seems to have dealt with the issue in Netflix and Hulu on Chrome. The problem still exists in YouTubeTV but only when I am on battery (actually, it is more than just audio/video out of sync, it just continually glitches out both audio and video on battery) but if I plug the computer into the power cord then YouTubeTV works fine. In all three I occasionally see it start to get out of sync but then it syncs back up in a few seconds. I don't watch much YouTube.com to know if it is an issue there and I haven't test Netflix, Hulu or YouTubeTV in Firefox or Edge.

The audio/video out of sync issue absolutely still exists in Zoom video calls and starts getting out of sync about 20-30 minutes into the call and never fixes itself. It gets so bad that I have to exit the call and re-join. I haven't tested other video chat software. And HP still hasn't replied to my support request from May 21st.

So the only help I can offer is to run Windows Update and install the Version 2004 upgrade and cross your fingers that it works for you in some of the video streaming apps. Good luck.