BLACK SCREEN ON HP PAVILION X360 15-cr0052 0d

[JMW628]

Hi,

I have a  HP PAVILION X360 15-cr0052 0d.   A couple days ago it was working perfectly.   It was working in the morning.  I left it and the went back to it in the evening and the screen is black.  I have done research and tried many things already.   I have tried the following after I hooked up a external monitor to see if it worked on it and it did not:

1. Held all 4 arrow keys down and hit power button

2. Windows key and B key for Bios

3. Hard Reboot (removed battery then held down power button, left battery out, plugged in and turned on)

4.  Re-seated Memory

5.  Checked all pin attachments while I had it open

6.  Tried Ctrl-Alt-Delete

Nothing seems to work.  The computer is only a year old.  I welcome any suggestions to see if I can fix it before I take it to a computer repair shop.

Thank you in Advance!

[Crewzar]

Hi JMW628, i am faced with a similar issue with an older pavilion but have not had any responses just yet.
i have narrowed my issue down to a driver, but i am awaiting any help from HP as to where to d/load a working driver. the one on this site all error..

have you tried to boot into safe mode??? this may help someone identify your problem better. it sounds to me like a faulty driver.

Max

[praveen196]

@JMW628 Welcome to HP Community!

I understand that you are getting a black screen.

As you have tried hard reset and BIOS recovery steps and also you have checked with an external monitor. Still, you are unable to boot.

I would suggest you contact phone support.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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