• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎12-04-2016 02:57 AM

HP Recommended
Product: HP Pavilion 15-au013nl
Operating System: Microsoft Windows 10 (64-bit)

Yesterday I received the HP Pavilion 15-au013nl  bought online from HP site four days ago. In the description it was written that this product have a backlit keyboard, But it is not true,,,,the keyboard is not backlit !  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-04-2016 03:05 AM

HP Recommended

Hi,

 

Have you tried to hit f5 ? It DOES have Full-size island-style backlit keyboard with numeric keypad

 

     http://support.hp.com/ca-en/document/c05193646

 

Otherwise please contact that online store to have a swap.

 

Regards.

 

    

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎12-04-2016 03:05 AM

HP Recommended

Hi,

 

Have you tried to hit f5 ? It DOES have Full-size island-style backlit keyboard with numeric keypad

 

     http://support.hp.com/ca-en/document/c05193646

 

Otherwise please contact that online store to have a swap.

 

Regards.

 

    

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-04-2016 03:10 AM

HP Recommended

According to the manual and specifications, it does.  

 

There is a very specific key that is used to turn on the backlighting. You may have to hold down the Fn key and tap it.

 

See the following image. Look for the key I pointed out.  My current HP product loan Spectre 13-v021nd has the very same key to enable backlighting.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-04-2016 03:17 AM

HP Recommended

thank you very much !!!  F5 lit my keyboard ! Have a nice day ! Massimo

Was this reply helpful? Yes No

‎12-04-2016 03:19 AM

HP Recommended

thank you very much !!!  F5 lit my keyboard ! Have a nice day ! Massimo

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.