Bad customer service and my problem still not resolve

[Abdullahkhalid]

Hi, I am so unhappy with the customer service in the UK. They are hang up in me two times. Refused to rise a compliant about my issue. My case No.[Private information edited]. I am living in the UK. I bought the notebook from Saudi Arabia and it is my fault I have damage the screen of notebook I purchased that on 28/06/2020. I understand that it an external damage and I have to under take the cost. However, the problem is I ask to do that and the customer service can not help me enough to send me to a local store and they didn’t give the price of the screen. And Also refused to raise a complaint against that. This is unacceptable behavior I am a customer and I have the right to raise a complaint and also to resolve my problem. I am asking to have an action with what happened to me.

[Dragon-Fur]

@Abdullahkhalid 

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HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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[The_Fossette]

@Abdullahkhalid

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Abdullahkhalid]

Thank you for your reply, can you please help to have business group of HP in order to rise a complaint about what happened to me?

[Dragon-Fur]

@Abdullahkhalid 

If you are asking me,

Then the answer in this case is No, I cannot do that .

This thread is now in the hands of HP @The_Fossette .

Please work with the agent who has kindly responded to your inquiry.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Stay Safe.