• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-10-2024 07:37 AM

HP Recommended
Product: HP EliteBook 840 14 inch G10 Notebook PC (6V5Y9AV)

Today, my HP Support Assistant started reporting an issue with the battery out of nowhere. It says the battery needs replacement. See attached images for the exact errors. This laptop is less than 2 months old.

Strangely, the battery check only results in this error when the laptop is connected to the docking station. The laptop is still able to run on battery power, and when it is, the battery check returns back to ‘normal’ result.

So I’m not blocked or anything, just asking if I should contact HP support to investigate, or maybe this is already a known issue and hopefully a false positive.

Cheers,
Benji2024-06-04 09_01_38-HP Support Assistant.png2024-06-04 09_00_56-HP Support Assistant.png

Category:
3 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.