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‎09-04-2022 02:54 PM

HP Recommended
Product: HP 15-dy0000 Laptop PC (7QU34AV)
Operating System: Microsoft Windows 11

This laptop is maybe one month old. I had pressed the power button to wake up the laptop, but didn’t realize that the screen was already turning on when I opened it. I ended up pressing the button a second consecutive time immediately afterwards because I realized my mistake. However, immediately after doing that my screen has been completely black and will flash a white light every 5-10 seconds. The laptop is brand new and has hardly anything on it at this point, so I am pretty confused and frustrated. Any advice would be great. I tried a hard reset holding the power button down 15+ seconds to no avail. 

Category:
12 people had the same question
1 REPLY 1

‎09-04-2022 03:31 PM

HP Recommended

Hello @DCN1217 

 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Follow the HP standard procedure

 https://www.youtube.com/watch?v=qpiGUojtr3E

(6) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
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