Black Screen

[AGL28]

I have a HP 15s-fq5016nl

When I turn on the PC or go on Google or Edge, the screen goes black for a second — what could it be, do I need to be worried ? 

[Garp_senchau]

@AGL28, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

A brief black screen when turning on the PC or while browsing the web is usually a sign of a minor issue, but it’s definitely worth investigating to make sure it's not something more serious. Here are a few things that could be causing it and what you can do:

Graphics Driver Issues

Try updating your graphics drivers. You can do this through Device Manager:

Right-click the Start menu and select Device Manager.

Expand the Display adapters section, right-click your graphics card, and select Update driver.

If there’s an update, it should be applied. You could also go to the manufacturer's website (NVIDIA, AMD, or Intel) and download the latest drivers.

Power Settings or Sleep Mode

Check your Power Options:

Go to Control Panel > Power Options.

Make sure the settings are configured correctly and that there isn’t any unusual behavior like “Turn off display” happening too quickly.

Browser-Related Glitch

Disable hardware acceleration in your browser:

For Chrome: Go to Settings > Advanced > System > Toggle off Use hardware acceleration when available.

For Edge: Go to Settings > System and performance > Toggle off Use hardware acceleration when available.

Windows Updates or System File Corruption

Make sure Windows is up to date:

Go to Settings > Update & Security > Windows Update and check for updates.

Run System File Checker (sfc/scannow) to repair any corrupted system files.

Open Command Prompt as admin and type: sfc /scannow.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,