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nlhd
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Message 1 of 4
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Black screen HP Pavilion x360 Convertible 15-cr0xxx

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HP Pavilion x360 Convertible 15-cr0xxx
Microsoft Windows 10 (32-bit)

On 11/29/2020 my screen worked perfectly fine. Today, 11/30/2020, I am unable to see anything on my screen and the touch screen doesn't work. I have the latest updates and have completed tons of troubleshooting with no luck. I hope someone that has experienced the same issue can help me/

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi@nlhd, Welcome to the HP Support Community!

 

I reviewed your post and I understand that the touchscreen is not working on our computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the touchscreen firmware from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79279.exe

 

If you continue facing the issue, then follow the steps in the below article.

 

http://support.hp.com/us-en/document/c03488148

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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s_angel816
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Message 3 of 4
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I am reading the newsfeed on this because I to have the same problem. So my question in response to your reply. How are we able to do the download of face software or update if we can’t see because the screen is black?

 

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 4 of 4
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@s_angel816

 

Please try connecting external Monitor, can download the software, in case the external monitor or Television,

 

If the screen is not working  its a hardware issue  on the pavilion 360

 

I'd suggest you contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

 

 

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