On 11/29/2020 my screen worked perfectly fine. Today, 11/30/2020, I am unable to see anything on my screen and the touch screen doesn't work. I have the latest updates and have completed tons of troubleshooting with no luck. I hope someone that has experienced the same issue can help me/
I am reading the newsfeed on this because I to have the same problem. So my question in response to your reply. How are we able to do the download of face software or update if we can’t see because the screen is black?
Please try connecting external Monitor, can download the software, in case the external monitor or Television,
If the screen is not working its a hardware issue on the pavilion 360
I'd suggest you contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Have a great day!
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