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HP Recommended
HP envy
Microsoft Windows 8.1 (32-bit)

Hi, 

So my laptop didn't work last night when I started it because there was a black screen for a minute or two and then the arrow in which you can "control" with your mouse showed up on the screen. I shut down the PC and thought of fixing it in the morning.

 

I have tried the BIO, pressing ALT + CTRL + delete, as well as pressing esc when starting my laptop to run a check through the hard drive and memory. Everything seems normal, and thus I don't see what the issue is. 

 

What should I do to remove this black screen? 

I'd appreciate your help. 

1 REPLY 1
HP Recommended

@Kanymi  
Thank you for joining HP Forums.  

I'll be glad to help you 🙂 

 

As I understand, your PC boots to a black screen with a cursor on, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...)

Have you tried connecting the device to an external monitor? 

Are you able to boot into safe mode on your PC?

 

Here a few steps you could perform from the link: Click here (troubleshooting steps are valid for HP notebook only)  

Also, try performing system recovery from the link Click here (Refer to the step: Recovery when Windows 8 does not start correctly

 

Note: By performing system recovery your personal files and data will be erased.

 

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.