-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Black screen with mouse arrow visible?

Create an account on the HP Community to personalize your profile and ask a question
11-12-2018 02:13 AM
Hi,
So my laptop didn't work last night when I started it because there was a black screen for a minute or two and then the arrow in which you can "control" with your mouse showed up on the screen. I shut down the PC and thought of fixing it in the morning.
I have tried the BIO, pressing ALT + CTRL + delete, as well as pressing esc when starting my laptop to run a check through the hard drive and memory. Everything seems normal, and thus I don't see what the issue is.
What should I do to remove this black screen?
I'd appreciate your help.
11-13-2018 09:29 AM
@Kanymi
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand, your PC boots to a black screen with a cursor on,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...)
Have you tried connecting the device to an external monitor?
Are you able to boot into safe mode on your PC?
Here a few steps you could perform from the link: Click here (troubleshooting steps are valid for HP notebook only)
Also, try performing system recovery from the link Click here (Refer to the step: Recovery when Windows 8 does not start correctly)
Note: By performing system recovery your personal files and data will be erased.
Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
ECHO_LAKE
I am an HP Employee