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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-12-2018 02:13 AM

HP Recommended
Product: HP envy
Operating System: Microsoft Windows 8.1 (32-bit)

Hi, 

So my laptop didn't work last night when I started it because there was a black screen for a minute or two and then the arrow in which you can "control" with your mouse showed up on the screen. I shut down the PC and thought of fixing it in the morning.

 

I have tried the BIO, pressing ALT + CTRL + delete, as well as pressing esc when starting my laptop to run a check through the hard drive and memory. Everything seems normal, and thus I don't see what the issue is. 

 

What should I do to remove this black screen? 

I'd appreciate your help. 

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