Blurry Camera/Always zoomed in

[MabeChai]

The camera built in to my HP Spectre (HP TrueVision FHD RGB-IR) is permanently zoomed in, and I can't adjust the focus. If I hold my finger up to the camera, it gives me amazing images of my fingerprints, but my face appears blurry from a normal distance. Can't figure out how to change focus. Makes streaming awkward and Windows Hello no longer works.

[Riddle_Decipher]

@MabeChai This issue didn't occur after an update, did it? If it did, here's what you need to do:

Uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work, or this didn't happen after an update as such, you might need to uninstall the webcam driver. To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[MabeChai]

Thank you Riddle_Decipher for your advice. Unfortunately, after following all of your steps, the camera remains the same, i.e. stuck out of focus as shown in the pic below. Does not appear to be a driver issue?

[Riddle_Decipher]

@MabeChai If you've gone through all the steps, have also attempted to clean the lens of the camera, yet nothing made a difference, we may need to get the webcam repaired/replaced, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.