Brightness indicator hanging on the screen, limited control

[unacuca]

Hi,

in the last days i have troubles with the laptop:

In the left upper corner of the screen there is always an indicator identic as the brightness/volume indicator - always showing 100 independently on the actual values of brightness/volume. I am not able to make the indicator disappear.

In the same time some operations slow down (e.g. I have problems writing an email - the letters appear in the screen a few seconds (or dozens of seconds) after pressing the keys. The start button (both in the screen and the start key in the keyboard) do not work, the touch control doesnot work properly, the hot-keys (like alt-tab) do not work....

I though maybe some of the new actualizations do not cooperate well with the drivers - I tried to uninstall recent actualizations, but without any success.

Can you please tell me where is the problem and how to fix? Thanks.

[Tardis40]

Hi @unacuca,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the keyboad and touch screen not working correctly. I will be glad to help you.

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please get back to me with above information, so I can help you better.

[unacuca · Accepted solution]

Thank you for your respond.

I found the cause of the problems. It was hardware matter - one of the outer buttons was mechanically damaged and active all the time...

I am sorry for disturbing with such an stupid question....

[Tardis40]

@unacuca,

That are no stupid questions.  I'm here to help in any way I can.  If you ever have any question please fell free to post.