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‎01-02-2021 02:43 AM

HP Recommended
Product: HP ENVY x360 Convertible 15-dr0xxx
Operating System: Microsoft Windows 10 (64-bit)

Product name : HP ENVY x360 Convertible 15-dr0xxx

Product number : 8XN38EA#ABU

Software build ID : 19WW1SBT601#SABU#DABU

---------------------------------------

Edition Windows 10 Home
Version 20H2
Installed on ‎10/‎09/‎2020
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0

----------------------------------------

The brightness control buttons on my Envy laptop do not work, I press them and a bar pops up and shows a change but in reality, the screen brightness is not affected. Sometimes the brightness just changes without my pressing any button.

 

It's annoying but not critical but a bit disappointed with the product. I am not technical but hoping that there might be a simple update or software fix. I have read some older threads and I have tried updating drivers and I have auto-update installed. I am not techy, is there a simple resolution?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-07-2021 09:49 AM - edited ‎02-07-2021 09:51 AM

HP Recommended

Hi@BobG1974, Welcome to the HP Support Community!

 

I understand that notebook has an issue with the function keys that are not working.

 

Request you to follow the below troubleshooting steps from the document to fix:- Keyboard Troubleshooting 

 

Update the BIOS  And Windows update. 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-07-2021 09:49 AM - edited ‎02-07-2021 09:51 AM

HP Recommended

Hi@BobG1974, Welcome to the HP Support Community!

 

I understand that notebook has an issue with the function keys that are not working.

 

Request you to follow the below troubleshooting steps from the document to fix:- Keyboard Troubleshooting 

 

Update the BIOS  And Windows update. 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No

‎02-11-2021 07:26 AM

HP Recommended

Hi @praveenbv, I have auto-update on and I believe that the BIOS has already been updated, I have only noticed the problem once in the recent past, so I am sure that your recommendation was correct 🙂

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