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- Re: Brightness keys not adjusting
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06-01-2016 12:25 PM
since i bought my new laptop 2 weeks ago i havent been able to adjust my laptop's screen brightness, it is at it's maximum and the keys do not adjust it i have even tried doing it from the settings but still it doesnt work. Please help the brightness is affecting my eyes
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Accepted Solutions
06-01-2016 01:18 PM
Hi Stephy ,
Sometimes, the Win10 update have a strange habit to disable monitor , so present the current issue.
Please, press Win+X keys , or simply do right click on Start button.
Choose “device manager”.
Take a look under “monitor”. In similar cases, Generic PnP Monitor is disabled (arrow down).
Just do a right click, and choose “enable”.
Otherwise , it could be issue with graphic driver. Here should be HP support page for Your PC:
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6732463&swLangOid=8&swEnvOid=4192
Download and run latest Nvidia driver.
All the best!!!
Dindin
<<<-------***
**Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
06-01-2016 01:18 PM
Hi Stephy ,
Sometimes, the Win10 update have a strange habit to disable monitor , so present the current issue.
Please, press Win+X keys , or simply do right click on Start button.
Choose “device manager”.
Take a look under “monitor”. In similar cases, Generic PnP Monitor is disabled (arrow down).
Just do a right click, and choose “enable”.
Otherwise , it could be issue with graphic driver. Here should be HP support page for Your PC:
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6732463&swLangOid=8&swEnvOid=4192
Download and run latest Nvidia driver.
All the best!!!
Dindin
<<<-------***
**Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
06-01-2016 11:51 PM
Hi Stephy ,
In alternative , you can download and run latest driver from Nvidia site:
http://www.geforce.com/drivers
As you can see on the page , bottom choise is „Auto-Detect Your GPU“ , it should be a best choice , if you are not sure what driver to pick up.
Dindin
<<<-------***
**Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
06-02-2016 12:37 AM
OK , lett see.
Can you please , open device manager , what can you see under vido card?
Do you have HP Support assistent? Does it gave you some updates to do?
What is the version of Win10 (32 or 64)?
Does it come preinstaled?
06-02-2016 01:02 AM
Then you can use Intel driver update utility here:
https://downloadcenter.intel.com/download/24345/Intel-Driver-Update-Utility
If the issue persist , you can create the case and ask for support here:
https://h20565.www2.hpe.com/portal/site/hpsc/public/help/contactHP/home/
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