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Top Student
Posts: 8
Member Since: ‎06-01-2016
Message 1 of 12 (405 Views)
Accepted Solution

Brightness keys not adjusting

Product Name: HP 250 G3
Operating System: Microsoft Windows 10 (64-bit)

since i bought my new laptop 2 weeks ago i havent been able to adjust my laptop's screen brightness, it is at it's maximum and the keys do not adjust it i have even tried doing it from the settings but still it doesnt work. Please help the brightness is affecting my eyes

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Accepted Solution

Re: Brightness keys not adjusting

Hi Stephy , 

 

Sometimes, the Win10 update have a strange habit to disable monitor , so present the current issue.

 

Please, press Win+X keys , or simply do right click on Start button.

Choose “device manager”.

Take a look under “monitor”. In similar cases, Generic PnP Monitor is disabled (arrow down).

Just do a right click, and choose “enable”.

 

Otherwise , it could be issue with graphic driver. Here should be HP support page for Your PC:

 

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6732463&swLangOid=8&swEnvOid=4192

 

Download and run latest Nvidia driver.

 

 

All the best!!!

 

Dindin

 

 

 

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Master's Graduate
Posts: 317
Member Since: ‎01-12-2014
Message 2 of 12 (387 Views)

Re: Brightness keys not adjusting

Hi Stephy , 

 

Sometimes, the Win10 update have a strange habit to disable monitor , so present the current issue.

 

Please, press Win+X keys , or simply do right click on Start button.

Choose “device manager”.

Take a look under “monitor”. In similar cases, Generic PnP Monitor is disabled (arrow down).

Just do a right click, and choose “enable”.

 

Otherwise , it could be issue with graphic driver. Here should be HP support page for Your PC:

 

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6732463&swLangOid=8&swEnvOid=4192

 

Download and run latest Nvidia driver.

 

 

All the best!!!

 

Dindin

 

 

 

<<<-------***

 

**Click the KUDOS star on the left to say 'Thanks'**

 

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

 

 

 

Top Student
Posts: 8
Member Since: ‎06-01-2016
Message 3 of 12 (370 Views)

Re: Brightness keys not adjusting

it didnt work..after downloading the graphics driver as you instructed it couldn't complete the installation. It said crrupt file

Top Student
Posts: 8
Member Since: ‎06-01-2016
Message 4 of 12 (366 Views)

Re: Brightness keys not adjusting

it saysthe contents of this file cannot be unpacked. The executable you are attempting to run has been corrupted. Please obtain another copy of the file, verify its integrity, then try again.

Master's Graduate
Posts: 317
Member Since: ‎01-12-2014
Message 5 of 12 (363 Views)

Re: Brightness keys not adjusting

Hi Stephy , 

 

In alternative , you can download and run latest driver from Nvidia site:

http://www.geforce.com/drivers

 

As you can see on the page , bottom choise is „Auto-Detect Your GPU“ , it should be a best choice , if you are not sure what driver to pick up.

 

Dindin

 

 

 

<<<-------***

 

**Click the KUDOS star on the left to say 'Thanks'**

 

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Top Student
Posts: 8
Member Since: ‎06-01-2016
Message 6 of 12 (355 Views)

Re: Brightness keys not adjusting

thank you..let me try that..

Top Student
Posts: 8
Member Since: ‎06-01-2016
Message 7 of 12 (352 Views)

Re: Brightness keys not adjusting

unfortunately my laptop doesnt have NVIDIA when i auto detect my GPU it says i need to download java so i've downloaded and still the auto detect GPU doesnt see it..what do i do?

Master's Graduate
Posts: 317
Member Since: ‎01-12-2014
Message 8 of 12 (346 Views)

Re: Brightness keys not adjusting

OK , lett see.

Can you please , open device manager , what can you see under vido card?

Do you have HP Support assistent? Does it gave you some updates to do?

What is the version of Win10 (32 or 64)?

Does it come preinstaled?

Top Student
Posts: 8
Member Since: ‎06-01-2016
Message 9 of 12 (337 Views)

Re: Brightness keys not adjusting

yes i do have hp support assistant and the laptop has win10 64bit that came preinstalled and what i can see is intel (R) HD Graphics family

Master's Graduate
Posts: 317
Member Since: ‎01-12-2014
Message 10 of 12 (333 Views)

Re: Brightness keys not adjusting

Then you can use Intel driver update utility here:

 

https://downloadcenter.intel.com/download/24345/Intel-Driver-Update-Utility

 

If the issue persist , you can create the case and ask for support here:

 

https://h20565.www2.hpe.com/portal/site/hpsc/public/help/contactHP/home/

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation