cancel
Showing results for 
Search instead for 
Did you mean: 
Cal_237
New member
6 4 0 0
Message 1 of 6
209
Flag Post
HP Recommended

Solved!

Brightness keys not working

HP EliteBook 8460p
Microsoft Windows 10 (64-bit)

I recently reinstalled a clean version of windows. Now, my fn keys for brightness no longer work. I looked for HP Hotkey support in the drivers download page, but there are no drivers for my model and operating system, I tried using the windows 7 version of Hotkey Support but this error message came up: "Microsoft .NET framework 3.5 SP1 or greater needs to be installed for the installation to continue".

5 REPLIES 5
Highlighted
Level 20
Level 20
109,317 99,494 15,516 23,849
Message 2 of 6
180
Flag Post
HP Recommended

Solved!

Brightness keys not working

Hi:

 

To add Microsoft .NET framework 3.5 to W10, you can do so as follows...

 

Go to the Windows control panel>Programs>Programs & Features>Turn Windows features on or off.

 

The window will open, a list will appear.  Check the box to install .NET framework 3.5.

 

Then see if you can install the hotkey software.

 

You can also try an older W10 version of the hotkey support driver...and you may want to try this first...

 

5.0.28.1      Jul 9, 2015

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71790.exe

Reply
0 Kudos
Cal_237
New member
6 4 0 0
Message 3 of 6
142
Flag Post
HP Recommended

Solved!

Brightness keys not working

I tried the link you posted at the bottom first, but that didn't work, so I tried the windows 7 version after enabling .NET but it said a newer version of this product is already installed, you must uninstall that version before installing this one.

Reply
0 Kudos
Cal_237
New member
6 4 0 0
Message 4 of 6
137
Flag Post
HP Recommended

Solved!

Brightness keys not working

Never mind, i tried uninstalling the old one and reinstalling the new one and now it works. Thanks.

Reply
0 Kudos
Level 20
Level 20
109,317 99,494 15,516 23,849
Message 5 of 6
134
Flag Post
HP Recommended

Solved!

Brightness keys not working

You're very welcome.

Reply
0 Kudos
Cal_237
New member
6 4 0 0
Message 6 of 6
126
Flag Post
HP Recommended

Solved!

Brightness keys not working

Oops, I meant uninstall the "new" one and reinstall the "old" windows 7 one.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation