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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L1AV)
Microsoft Windows 11

Hi,

 

I bought 2 years ago a Laptop Omen 16-c0087ng. Immediately as i received it i noticed the hinges design was weak, e.g. the top cover connection with the hinges was weak and it was bulging the plating when pulling open. after a month the bezel of the screen cracked and a couple of months more the screen turned off. I opened the laptop and i discovered that the whole hinges broke off from the connection with the screen, damaging the LCD display in the process. The laptop is out of warranty so ill have to repair the laptop on my own. Can you please quote me a price for a full display panel assembly from hinges up? I mean the whole top cover incl the display 'n all. Id use some counsel regarding what i should pay attention to when doing the replacement/ repair. thank you!

1 REPLY 1
HP Recommended

Hi @SMLeonard,

 

Welcome to the HP Support Community

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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