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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎05-20-2020 02:51 PM

HP Recommended
Product: Pavilion Gaming laptop 15-cx0020nr
Operating System: Microsoft Windows 10 (64-bit)

My laptop has fallen victim to the broken hinge mount issue.  It’s only 8 months old and it is unusable.  I read other posts with this problem but I couldn’t find any with a resolution.  Any help with how to get this fixed would be greatly appreciated.  

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2020 10:39 AM

HP Recommended

@Voo-du_3

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-21-2020 10:39 AM

HP Recommended

@Voo-du_3

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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