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‎10-23-2018 10:06 PM

HP Recommended
Product: 17-BS011DX

I purchased at best buy and warrant expired last month. The hinge broke and is now pulling plastic away from screen. Is there anything I can do or a recall on this. I see this is common for hp. I figured i would ask before i have to buy a different brand laptop. 

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‎10-23-2018 10:15 PM

HP Recommended

@Baddenham

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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