CAMERA IS not working, got a no camera found error while accessing

[kh135]

i am trying to access my cam and got a camera not found error,   i check my device manager and i see camera driver as hidden device, i tried contacting windows support, they re installed windows in my system, but no use, it same

[BeemerBiker]

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@kh135 wrote:

 they re installed windows in my system, but no use, it same

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Did they do a factory reinstall? If it was factory and the camera did not work then there is a hardware problem.  Reboot, press F2 and run diagnostics. Test the camera.

If they simply reset windows then a factory reinstall was not performed

Spoiler

HP is removing cloud recovery for system over 5 years old. The actual wording is a limited time after the warranty expires. You may want to get a copy of the cloud recovery before it is too late.

Cloud recovery provides all the custom HP drivers.
Go here and enter your product ID including the 3 characters after the # character. If you have cloud recovery you can restore your system using a 64gb flash.
It may take an hour or more to create the recovery USB. Alternately, download from the MS windows store. Click here for instructions.

--------------------note that a factory install will remove any personal data

See if the following helps

Nov 2024 Universal Cam Driver drivers for Realtek and SunPlus Windows 11

The following is more complicated, sorry

Your laptop may have a True Vision 5mp camera with a privacy door covering the lens. Make sure it is open.

Try this HP universal webcam driver dated 2024

If it does not work then try a different driver as follows

Click Browse the computer to select a specific USB Video Device driver.
Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties. It may not be under imaging device



Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
On the Webcam Properties window, select Update Driver
Select 'Browse my computer for drivers'
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware.
Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, and then click Close.
After the device has been updated to USB Video Device in Device


You may have to try more than one driver. Possibly an older driver will work.

If the above does not work then please provide the VEN and PID numbers that identify the camera device. For example the IR camera ID is 0408 and 545E
The actual camera is also needed, not just the IR

Let me know what you find out.