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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: Calibration not working

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09-06-2020 09:06 PM
I have replaced the HP ENVY X360 13-AG0003NA 13 ag FHD LCD Touch Screen Assembly Frame on my laptop as it was cracked. All went well until i noticed that that when touched the calibration is off. i then went to the start up F2 and completed the testing. when i touched a square at the bottom the one at the top went blue, this happened all the way like a mirror.
09-09-2020 03:43 PM
@stevenbrookes48 That test confirms a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
P.S: Welcome to HP Community 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
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