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HP Recommended

Hi

 

My camera stopped working after Windows 11 update.

 

I've followed all instructions from Windows troubleshooting, help from a real person from Windows and routine HP advise.  Nothing has worked.  I've updated drivers.  tried to search for webcam driver.  HP repeatedly advise all drivers are present and correct.

 

Windows person suggested it has the incorrect driver??  USB video device rather than internal? 

 

I would be grateful for any help as I need this fixed urgently as I use the webcam for my work.

 

Thanks in advance

3 REPLIES 3
HP Recommended

Hello @Kay-Yeo 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32

HP Recommended

KayYeo_0-1659990564583.png

 

HP Recommended

Thank you.  I hope that's the right info.  As you may have gathered, I don't really know what I'm doing 🙂

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.