Camera not working after update

[Kay-Yeo]

Hi

My camera stopped working after Windows 11 update.

I've followed all instructions from Windows troubleshooting, help from a real person from Windows and routine HP advise.  Nothing has worked.  I've updated drivers.  tried to search for webcam driver.  HP repeatedly advise all drivers are present and correct.

Windows person suggested it has the incorrect driver??  USB video device rather than internal? 

I would be grateful for any help as I need this fixed urgently as I use the webcam for my work.

Thanks in advance

[ub6424]

Hello @Kay-Yeo 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

or

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32

[Kay-Yeo]

[Kay-Yeo]

Thank you.  I hope that's the right info.  As you may have gathered, I don't really know what I'm doing 🙂