-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Camera not working after update

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08-08-2022 12:27 PM
Hi
My camera stopped working after Windows 11 update.
I've followed all instructions from Windows troubleshooting, help from a real person from Windows and routine HP advise. Nothing has worked. I've updated drivers. tried to search for webcam driver. HP repeatedly advise all drivers are present and correct.
Windows person suggested it has the incorrect driver?? USB video device rather than internal?
I would be grateful for any help as I need this fixed urgently as I use the webcam for my work.
Thanks in advance
08-08-2022 12:47 PM
Hello @Kay-Yeo
Sorry to hear that you are having problems ...
To help you I need to know the product number (p/n) of your notebook !
You will find this information on the back/rear of your notebook in small alphanumeric letters.
The product number (p/n) is legally allowed information about the computer. This is not sensitive data.
It is allowed to publish it in public.
or
press [windows key] + r
( run command )
msinfo32
copy / paste the System SKU value and BIOS Version/Date value
msinfo32