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Any idea how long it will take for HP to implement a fix for this issue, since it's clearly related to the BIOS update? I hate having to start every meeting with an explanation for why my camera shutter isn't working.

HP Recommended

Found a fix! Saw this in another thread here. If you open up your laptop (remove back cover) and disconnect the internal battery for ~30 seconds, it solves the issue. My shutter key is now working again.

 

If you work somewhere with an IT team, they helped me do this. If not, find a local computer store or Best Buy or similar. Was easy to do and took less than 5 minutes overall. And completely free.

HP Recommended

This is amazing news! I have a webex in 8 minutes and then I'm going to try it. I will report back. Thank you SO much for thinking of the group and updating us!! - Heather

HP Recommended

I can confirm that removing the battery works. Thank you!!

HP Recommended

Awesome! Thanks for sharing. I will try to do this in the next day or so. Stay tuned. Thanks Tex!

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I also confirm that it works. The process of disconnecting the battery was daunting for me - but, I did it..and the issue is now fixed. Thank you SO much!

HP Recommended

Thanks Heather! Glad you're back on screen!

 

I will likely have to take it to Geek Squad at Best Buy, since I don't have the screwdrivers.  I'll try to do this today.  Wait for it...

 

Best,

Michael

HP Recommended

Hi Everyone,

Drove to Best Buy and the Geek Squad unscrewed the back and removed the battery.  As a result, I'M HAPPY TO REPORT THIS FIXED THE ISSUE!!  WOO HOO!!  We can consider this issue closed/resolved!!

Happy Holidays!

 

HP Recommended

Awesome news, Michael!!

HP Recommended

My camera toggle button is stuck in the off position. I have no camera access. My on/off button doesn't work either. I had a meeting today with no one able to see me! And I have a meeting in this coming week that I AM RUNNING ON Zoom with no personal view of myself!! This needs to be fixed and soon, 

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