Camera shutter button stuck off after BIOS update

[AveryW7]

Any idea how long it will take for HP to implement a fix for this issue, since it's clearly related to the BIOS update? I hate having to start every meeting with an explanation for why my camera shutter isn't working.

[texvet08]

Found a fix! Saw this in another thread here. If you open up your laptop (remove back cover) and disconnect the internal battery for ~30 seconds, it solves the issue. My shutter key is now working again.

If you work somewhere with an IT team, they helped me do this. If not, find a local computer store or Best Buy or similar. Was easy to do and took less than 5 minutes overall. And completely free.

[Heather214]

This is amazing news! I have a webex in 8 minutes and then I'm going to try it. I will report back. Thank you SO much for thinking of the group and updating us!! - Heather

[csenneff]

I can confirm that removing the battery works. Thank you!!

[msginsf]

Awesome! Thanks for sharing. I will try to do this in the next day or so. Stay tuned. Thanks Tex!

[Heather214]

I also confirm that it works. The process of disconnecting the battery was daunting for me - but, I did it..and the issue is now fixed. Thank you SO much!

[msginsf]

Thanks Heather! Glad you're back on screen!

I will likely have to take it to Geek Squad at Best Buy, since I don't have the screwdrivers.  I'll try to do this today.  Wait for it...

Best,

Michael

[msginsf]

Hi Everyone,

Drove to Best Buy and the Geek Squad unscrewed the back and removed the battery.  As a result, I'M HAPPY TO REPORT THIS FIXED THE ISSUE!!  WOO HOO!!  We can consider this issue closed/resolved!!

Happy Holidays!

[Heather214]

Awesome news, Michael!!

[K8tyCA]

My camera toggle button is stuck in the off position. I have no camera access. My on/off button doesn't work either. I had a meeting today with no one able to see me! And I have a meeting in this coming week that I AM RUNNING ON Zoom with no personal view of myself!! This needs to be fixed and soon,