Camera shutter button stuck off after BIOS update

[K8tyCA]

Msginsf did Best Buy charge to fix the issue (open computer and disconnect battery)?

[Tanium]

My camera does not turn on. 

The camera shutter key LED light on the keyboard remains on no matter how many times I press it to turn it off. My webcam is practically useless.

I need help.

From what I can see, everyone using this HP model ( HP Spectre x360 16 inch 2-in-1 Laptop PC) is experiencing the same issue. 

[trost73]

Hi, I had the same problem and found a simpler solution which does not require to open the device or to stress the battery by letting it run empty.

Just shutdown the notebook and hold WIN+B keys while you power it on again and keep both keys pressed for some time. This will start a BIOS reset. After this reset was finished and the notebook restarted again the issue was solved in my case. So this is definetly a BIOS (update) issue.

Hope this helps.

[Nikk0]

Does this reset your laptop to factory settings or wipe your files or anything when resetting the bios? Have this same issue, but concerned about losing my files etc.

[Nikk0]

Have had the same issue and worked through every possible fix, but nothing works. Seems it's clearly a known bios update issue, so the fact they seem to be charging people to fix it is rather unfair.

[trost73]

A BIOS reset should not cause data loss or change OS settings. I also did not notice any change to BIOS settings.

[Tanium]

Problem solved. I unscrewed the computer, disconnected the battery, and again reconnected it. After I switched it back on, the shutter key worked. I am afraid to turn off the camera using the shutter key again.

[msginsf]

Hi, you need to unscrew the back of the laptop, remove the battery for a few seconds and put it back it.  That's what worked for me.  

[PCSmn]

What type of screwdriver did you use to remove the back?  I am having trouble finding one that works.

[msginsf]

I took it to Best Buy and the Geek Squad technician did it for me. It didn't cost me anything because I have a warrant in effect at the moment.