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‎08-11-2020 09:03 AM

HP Recommended
Product: HP Notebook 15-dy1013ca
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I recently bought an HP Notebook 15-dy1013ca.  I would like to use 2 monitors with it.  The laptop comes with 1 HDMI port and 1 USB-C.  I assumed (wrongly) that the USB-C port could go to a monitor via a USB-C to HDMI adapter cable.  I bought a cable but it did not work.

 

Before I invest more time, effort and $ I was hoping I could find out if my USB-C supports video out.  I tried to open a support case with HP but was told that I should pay for SmartFriend assistance - which seems rather ridiculous.

 

Appreciate any info provided

 

Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2020 07:12 PM

HP Recommended

@Ahrimourn

 

Welcome to the HP support community.

 

According to the specification USB type-c in this notebook does not support video output.

Here is the link for notebook specifications:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-13-2020 07:12 PM

HP Recommended

@Ahrimourn

 

Welcome to the HP support community.

 

According to the specification USB type-c in this notebook does not support video output.

Here is the link for notebook specifications:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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